Policy and Property Information
(Updated May 18, 2023)
Summer 2023 Lift Upgrade Project Update
This project is significant and complex – and we’re committed to keeping you informed throughout the process. Our blog (blog.whistlerblackcomb.com) and social channels will be regularly updated with new information as construction moves along throughout summer.
Find an update on summer operations on the Whistler Blackcomb here. For Bike Park info and operating hours, click here.
Booking & Cancellation Policies:
WRITTEN DEPOSIT POLICY:
APRIL 10, 2023 - MAY 18, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 7 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 7 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 7-day window are non-refundable and non-changeable.
MAY 19, 2023 - SEPTEMBER 4, 2023*
Deposit:A nonrefundable one night's room and tax deposit is due at the time of booking.
Final Payment: Full and final payment is due 14 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 14 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 14-day window are non-refundable and non-changeable.
SEPTEMBER 5, 2023 - NOVEMBER 22, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 7 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Cancellation outside of 14 days prior to arrival will forfeit the one night's room deposit. Cancellation within 14 days prior to arrival will forfeit the full amount.
NOVEMBER 23, 2023 - DECEMBER 14, 2023*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Reservations cancelled at least 30 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 30-day window are non-refundable and non-changeable.
DECEMBER 15, 2023 - JANUARY 6, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 45 days prior to arrival date.
Cancellation: Cancellation outside of 45 days prior to arrival will forfeit the one night's room deposit. Cancellation within 45 days prior to arrival will forfeit the full amount.
JANUARY 7, 2024 - APRIL 13, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 30 days prior to arrival date.
Cancellation: Cancellation outside of 30 days prior to arrival will forfeit the one night's room deposit. Cancellation within 30 days prior to arrival will forfeit the full amount.
APRIL 14, 2024 - MAY 16, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date.
Cancellation: Cancellation outside of 7 days prior to arrival will forfeit the one night's room deposit. Cancellation within 7 days prior to arrival will forfeit the full amount.
MAY 17, 2024 - SEPTEMBER 3, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Cancellation outside of 14 days prior to arrival will forfeit the one night's room deposit. Cancellation within 14 days prior to arrival will forfeit the full amount.
SEPTEMBER 4, 2024 - NOVEMBER 21, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date.
Cancellation: Cancellation outside of 7 days prior to arrival
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
Your payment constitutes acceptance of these terms and conditions.
WHAT TO EXPECT WHEN TRAVELLING TO CANADA:
Planning to visit Whistler Blackcomb this winter or spring? Canadian restrictions + requirements related to COVID-19 have been relaxed – here’s the latest key things to know:
- Travellers no longer need to submit public health information through the ArriveCAN app or website prior to arrival into the country.
- Visitors no longer need to carry out COVID-19-related quarantine or isolation.
- For more information visit the Government of Canada’s website, and for details on what to expect on mountain, please see more information here.
Covid-19 Policies & Procedures:
SAFETY & CLEANING:
At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.
ARRIVAL:
Check-in time 4pm
DEPARTURE:
Check-out time 11am
CHECK-IN:
- Check-in time is 4pm located at Legends Hotel, 2036 London Lane, Whistler, BC.
- Know your license plate - underground parking is available for $17/night.
- Have a valid Credit Card - Visa, MC, AMEX. A damage deposit of $50/night is required at check-in.
- No pets at the check-in desk.
- All Lodging Ovations properties indoors and outdoors are non-smoking/vaping.
POOL DECK & RECREATION SPACES:
POOL DECK & BBQ TIMES:
*Legends Whistler: Operating hours 10:00am - 11:00pm.
Evolution Whistler: Operating hours 10:00am – 10:30pm.
First Tracks Lodge: Operating hours 10:00am – 10:00pm.
*The Legends swimming pool will be closed May 2 - 9, 2023 for maintenance. The hot tubs will be open. Thank you for your patience as we ready the pools for summer 2023 operations.
Please Note: Some property facilities such as Pool & Hot-tubs, Fitness Rooms, Sauna, Steam Room, Media Room, and Kids & Games Room may be closed without notice due to weather related operational maintenance and we sincerely appreciate your understanding.
HOUSEKEEPING:
Full service housekeeping is available. However, if you do not wish to have staff enter your suite, please hang the “Do Not Disturb” sign on your door.
