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(Updated May 29, 2024)

Booking & Cancellation Policies:

WRITTEN DEPOSIT POLICY:

MAY 17, 2024 - SEPTEMBER 3, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Cancellation outside of 14 days prior to arrival will forfeit the one night's room deposit. Cancellation within 14 days prior to arrival will forfeit the full amount.

SEPTEMBER 4, 2024 - NOVEMBER 19, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date.
Cancellation: Cancellation outside of 7 days prior to arrival

NOVEMBER 20, 2024 - DECEMBER 19, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Cancellation outside of 14 days prior to arrival

DECEMBER 20, 2024 - JANUARY 4, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 45 days prior to arrival date.
Cancellation: Cancellation outside of 45 days prior to arrival

JANUARY 5, 2024 - APRIL 12, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 21 days prior to arrival date.
Cancellation: Cancellation outside of 21 days prior to arrival

APRIL 13, 2025 - MAY 17, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date.
Cancellation: Cancellation outside of 7 days prior to arrival

MAY 18, 2025 - SEPTEMBER 2, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Cancellation outside of 14 days prior to arrival

*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

 Your payment constitutes acceptance of these terms and conditions.


 

WHAT TO EXPECT WHEN TRAVELLING TO CANADA:

Planning to visit Whistler Blackcomb this winter or spring? Canadian restrictions + requirements related to COVID-19 have been relaxed – here’s the latest key things to know:

  • Travellers no longer need to submit public health information through the ArriveCAN app or website prior to arrival into the country.
  • Visitors no longer need to carry out COVID-19-related quarantine or isolation.
  • For more information visit the Government of Canada’s website, and for details on what to expect on mountain, please see more information here.

Policies & Procedures:

ARRIVAL:

Check-in time 4pm

DEPARTURE:

Check-out time 11am

CHECK-IN:

  • Check-in time is 4pm located at Legends Hotel, 2036 London Lane, Whistler, BC.
  • Know your license plate - underground parking is available for $17/night.
  • Have a valid Credit Card - Visa, MC, AMEX. A damage deposit of $50/night is required at check-in.
  • No pets at the check-in desk.
  • All Lodging Ovations properties indoors and outdoors are non-smoking/vaping.

 

POOL DECK & RECREATION SPACES:

POOL DECK & BBQ TIMES:
Legends Whistler:
 Operating hours 10:00am - 11:00pm.
Evolution Whistler: Operating hours 10:00am – 10:30pm.
*First Tracks Lodge: Operating hours 10:00am – 10:00pm.

Please Note:  Some property facilities such as Pool & Hot-tubs, Fitness Rooms, Sauna, Steam Room, Media Room, and Kids & Games Room may be closed without notice due to weather related operational maintenance and we sincerely appreciate your understanding.

 

HOUSEKEEPING:

Full service housekeeping is available. However, if you do not wish to have staff enter your suite, please hang the “Do Not Disturb” sign on your door.