Policy and Property Information
(Updated November 27, 2024)
Booking & Cancellation Policies:
WRITTEN DEPOSIT POLICY:
NOVEMBER 20, 2024 - DECEMBER 19, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date and is non-refundable.
Cancellation: Cancellation outside of 7 days prior to arrival will forfeit the one night's room deposit. Cancellation within 7 days prior to arrival will forfeit the full amount.
DECEMBER 20, 2024 - JANUARY 4, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 45 days prior to arrival date and is non-refundable.
Cancellation: Cancellation outside of 45 days prior to arrival will forfeit the one night's room deposit. Cancellation within 45 days prior to arrival will forfeit the full amount.
JANUARY 5, 2024 - APRIL 12, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date and is non-refundable.
Cancellation: Cancellation outside of 14 days prior to arrival will forfeit the one night's room deposit. Cancellation within 14 days prior to arrival will forfeit the full amount.
APRIL 13, 2025 - MAY 15, 2025*
Deposit: No deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date and is non-refundable.
Cancellation: Cancellation within 7 days prior to arrival will forfeit the full amount.
MAY 16, 2025 - SEPTEMBER 2, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date and is non-refundable.
Cancellation: Cancellation outside of 7 days prior to arrival will forfeit the one night's room deposit. Cancellation within 7 days prior to arrival will forfeit the full amount.
SEPTEMBER 3, 2025 - NOVEMBER 20, 2025*
Deposit: No deposit required at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date and is non-refundable.
Cancellation: Cancellation within 7 days prior to arrival will forfeit the full amount.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
Your payment constitutes acceptance of these terms and conditions.
WHAT TO EXPECT WHEN TRAVELLING TO CANADA:
Planning to visit Whistler Blackcomb this winter or spring? Canadian restrictions + requirements related to COVID-19 have been relaxed – here’s the latest key things to know:
- Travellers no longer need to submit public health information through the ArriveCAN app or website prior to arrival into the country.
- Visitors no longer need to carry out COVID-19-related quarantine or isolation.
- For more information visit the Government of Canada’s website, and for details on what to expect on mountain, please see more information here.
Policies & Procedures:
ARRIVAL:
Check-in time 4pm
DEPARTURE:
Check-out time 11am
CHECK-IN:
- Check-in time is 4pm located at Legends Hotel, 2036 London Lane, Whistler, BC.
- Know your license plate - underground parking is available for $22/night.
- Have a valid Credit Card - Visa, MC, AMEX. A damage deposit of $50/night is required at check-in.
- No pets at the check-in desk.
- All Lodging Ovations properties indoors and outdoors are non-smoking/vaping.
IMPORTANT PAYMENT UPDATE:
Please be advised that, effective December 1, 2024, we will no longer be accepting debit card payments at the Lodging Ovations. We apologize for any inconvenience this may cause. For your convenience, the nearest ATM is located at Scotiabank, just a 5-minute walk from the hotel. Thank you for your understanding and cooperation. Should you have any questions, please feel free to ask our front desk staff.
POOL DECK & RECREATION SPACES:
POOL DECK & BBQ TIMES:
Legends Whistler: Operating hours 10:00am - 11:00pm.
*Evolution Whistler: Operating hours 10:00am – 10:30pm. (Please see note below)
First Tracks Lodge: Operating hours 10:00am – 10:00pm.
PLEASE NOTE: Some property facilities such as Pool & Hot-tubs, Fitness Rooms, Sauna, Steam Room, Media Room, and Kids & Games Room may be closed without notice during off-peak periods to perform regular maintenance and/or due to weather related operational maintenance. We sincerely appreciate your understanding in these matters.
HOUSEKEEPING:
Full service housekeeping is available. However, if you do not wish to have staff enter your suite, please hang the “Do Not Disturb” sign on your door.
Lodging Ovations recognizes its duties and responsibilities under the British Columbia Human Rights Code, as amended (“Code”). Where applicable, nothing in these terms, conditions, and/or policies limits an individual’s ability to seek reasonable accommodation based on their protected characteristic(s) including, without limitation, age, in the provision of accommodation, service or facility offered or managed by Lodging Ovations. To the extent that there is any conflict between these terms, conditions, and/or policies and the Code, the Code shall prevail to the extent of the inconsistency.
If you believe you require an accommodation, please contact LOReservations@vailresorts.com.
