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(Updated April 15, 2024)

Booking & Cancellation Policies:

WRITTEN DEPOSIT POLICY:

APRIL 14, 2024 - MAY 16, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date.
Cancellation: Cancellation outside of 7 days prior to arrival will forfeit the one night's room deposit. Cancellation within 7 days prior to arrival will forfeit the full amount.

MAY 17, 2024 - SEPTEMBER 3, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Cancellation outside of 14 days prior to arrival will forfeit the one night's room deposit. Cancellation within 14 days prior to arrival will forfeit the full amount.

SEPTEMBER 4, 2024 - NOVEMBER 19, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date.
Cancellation: Cancellation outside of 7 days prior to arrival

NOVEMBER 20, 2024 - DECEMBER 19, 2024*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Cancellation outside of 14 days prior to arrival

DECEMBER 20, 2024 - JANUARY 4, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 45 days prior to arrival date.
Cancellation: Cancellation outside of 45 days prior to arrival

JANUARY 5, 2024 - APRIL 12, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 21 days prior to arrival date.
Cancellation: Cancellation outside of 21 days prior to arrival

APRIL 13, 2025 - MAY 17, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 7 days prior to arrival date.
Cancellation: Cancellation outside of 7 days prior to arrival

MAY 18, 2025 - SEPTEMBER 2, 2025*
Deposit: A non-refundable one night's room and tax deposit is due at the time of booking.
Final Payment: Final payment is due 14 days prior to arrival date.
Cancellation: Cancellation outside of 14 days prior to arrival

*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

 Your payment constitutes acceptance of these terms and conditions.


 

WHAT TO EXPECT WHEN TRAVELLING TO CANADA:

Planning to visit Whistler Blackcomb this winter or spring? Canadian restrictions + requirements related to COVID-19 have been relaxed – here’s the latest key things to know:

  • Travellers no longer need to submit public health information through the ArriveCAN app or website prior to arrival into the country.
  • Visitors no longer need to carry out COVID-19-related quarantine or isolation.
  • For more information visit the Government of Canada’s website, and for details on what to expect on mountain, please see more information here.

Policies & Procedures:

ARRIVAL:

Check-in time 4pm

DEPARTURE:

Check-out time 11am

CHECK-IN:

  • Check-in time is 4pm located at Legends Hotel, 2036 London Lane, Whistler, BC.
  • Know your license plate - underground parking is available for $17/night.
  • Have a valid Credit Card - Visa, MC, AMEX. A damage deposit of $50/night is required at check-in.
  • No pets at the check-in desk.
  • All Lodging Ovations properties indoors and outdoors are non-smoking/vaping.

 

First Tracks Lodge - Pool Deck Update*

Please be advised that the pool deck including use of the pool, hot tubs and BBQ area, will be closed due to construction, starting on April 8 until the first week of May.

We apologize for any inconvenience this may cause and appreciate your patience while we get ready for Summer 2024! Please note these dates are subject to change.

 

POOL DECK & RECREATION SPACES:

POOL DECK & BBQ TIMES:
Legends Whistler:
 Operating hours 10:00am - 11:00pm.
Evolution Whistler: Operating hours 10:00am – 10:30pm.
*First Tracks Lodge: Operating hours 10:00am – 10:00pm.

Please Note:  Some property facilities such as Pool & Hot-tubs, Fitness Rooms, Sauna, Steam Room, Media Room, and Kids & Games Room may be closed without notice due to weather related operational maintenance and we sincerely appreciate your understanding.

 

HOUSEKEEPING:

Full service housekeeping is available. However, if you do not wish to have staff enter your suite, please hang the “Do Not Disturb” sign on your door.