Policy and Safety Protocol Information

(Updated December 22, 2020)

Get your mountain escape on the books with a no-pressure booking policy, plus more flexible deposit and cancellation policies for winter arrivals. Rest assured if plans change, we’ve made them easy to adjust or cancel.

As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.

Booking & Cancellation Policies:

*For Stays December 18, 2020 – January 2, 2021

*For Stays January 3, 2021 – April 19, 2021

*For Stays April 20, 2021 - November 19, 2021

*For Stays November 20, 2021 - April 19, 2022

Covid-19 Policies & Procedures:

SAFETY & CLEANING:

At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.

ARRIVAL:

Check in time 4pm
We are currently unable to support early check in times due to timing restrictions between reservations and additional cleaning protocols in place.

DEPARTURE:

Check out time 11am
We are currently unable to support late check out times due to timing restrictions between reservations and additional cleaning protocols in place.

CHECK-IN:

Please follow signage, floor markers and new protocols to support physical distancing while checking-in. We are requesting only one member of your group check-in at the Front Desk. If additional guests will be arriving separately, please obtain key cards and parking pass at check-in for your guests.

Know before you go: Wear a face covering, know your license plate, have your booking credit card available.

AMENITIES:

Pool, Hot Tub, Outdoor Patios - Limited access available, 100% subject to availability. Max occupancy 20/14 people at one time (will vary by property). 60-90 minute time slots available, followed by 30 minute housekeeping periods. Confirmation required, booking process confirmed upon arrival (same day bookings only).

Legends Whistler: Operating hours 2pm - 7pm. Max capacity 20 people.
Evolution Whistler: Operating hours 2pm - 10pm. Max capacity 14 people.
First Tracks Lodge: Operating hours 2:30pm - 7pm. Closed Wednesday and Thursday. Max capacity 14 people.

Non-essential items have been removed including:
Decorative pillows, bed runners, all magazines, guest directory, pen/notepad, coasters, phone book, oven mitts, paper towel holder, juice jugs, small water glass and plastic cups.

BBQ ACCESS: Limited access available, bookings required, 30 minute time slots available. Booking process confirmed upon arrival (same day bookings only).

OTHER AMENITIES:

CLOSED: Fitness room, Sauna, Steam room, Movie room, Games room

LOBBY:
Lobby areas and public washrooms are closed to avoid additional public contact and loitering.

IN-SUITE:
Non-essential items have been removed including:
Decorative pillows, bed runners, all magazines, guest directory, pen/notepad, coasters, phone book, oven mitts, paper towel holder, juice jugs, small water glass and plastic cups.

Many additional inventory items will be removed from the suites to avoid having to discard after each use even if it seems unused or un-touched. These items to include but not limited to: additional soap/shampoo, etc. These are available upon request while in-house.

GUEST REQUESTS:

Crib, Highchair. Please submit all request a minimum of 72 hours prior to arrival to ensure all safety protocols can be followed. Please email loreservations@vailresorts.com including all booking and personal request details.

HOUSEKEEPING:

Daily housekeeping will not be provided during this time.