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Policy and Safety Protocol Information

(Updated August 17, 2020)

LO Policies

$0 deposit and free cancellations for reservations arriving now through December 17, 2020* plus more flexible deposit and cancellation policies for winter arrivals.

Get your mountain escape on the books with a no-pressure booking policy and rates from $185/night. Rest assured if plans change, we’ve made them easy to adjust or cancel.

As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.

Please Note:

Travel Restrictions from other regions may currently be in effect; click here for the latest information on the Canadian border closures. The provincial government has laid out travel restrictions for travellers coming into BC from out of province. Click here for BC travel restrictions.


Booking & Cancellation Policy (Bookings made through November 9th):

*For Stays June 1, 2020 - December 17, 2020

Deposit: $0 Deposit
Final Payment: Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 48 hours before arrival are fully refundable. Any changes made to a reservation within the 48 hour window are non-refundable and non-changeable.

*For Stays December 18, 2020 - January 2, 2021

Deposit: 10% Deposit
Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled by end of day November 9th are fully refundable. Any changes after November 9th are non-refundable and non-changeable.

*For Stays January 3, 2021 - April 18, 2021

Deposit: $49 Deposit
Final Payment: Full and final payment is due 21 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled outside 21 days of arrival are subject to forfeiting the deposit. Any changes made to a reservation within the 21 day window are non-refundable and non-changeable.
 

Booking & Cancellation Policy (Bookings made November 10th onward):

*For Stays June 1, 2020 - December 17, 2020

Deposit: $0 Deposit
Final Payment: Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 48 hours before arrival are fully refundable. Any changes made to a reservation within the 48 hour window are non-refundable and non-changeable.

*For Stays December 18, 2020 - January 2, 2021

Deposit: 10% deposit that is non-refundable if reservation is made after November 10, 2020. 
Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled outside 45 days of arrival are subject to forfeiting the deposit. Any changes made to a reservation within the 45 day window are non-refundable and non-changeable.

*For Stays January 3, 2021 - April 18, 2021

Deposit: $49 deposit that is non-refundable when reservation is made after November 10, 2020. 

Final Payment: Full and final payment is due 21 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled outside 21 days of arrival are subject to forfeiting the deposit. Any changes made to a reservation within the 21 day window are non-refundable and non-changeable.

Your payment constitutes acceptance of these terms and conditions.




Covid-19 Policies & Procedures:

SAFETY & CLEANING:

At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.

ARRIVAL:

Check in time 4pm
We are currently unable to support early check in times due to timing restrictions between reservations and additional cleaning protocols in place.

   

DEPARTURE:

Check out time 11am
We are currently unable to support late check out times due to timing restrictions between reservations and additional cleaning protocols in place.

   

CHECK-IN:

Please follow signage, floor markers and new protocols to support physical distancing while checking-in. We are requesting only one member of your group check-in at the Front Desk. If additional guests will be arriving separately, please obtain key cards and parking pass at check-in for your guests.

Know before you go: Wear a face covering, know your license plate, have your booking credit card available.

   

AMENITIES:

Pool, Hot Tub, Outdoor Patios - Limited access available, 100% subject to availability. Max occupancy 20/14 people at one time (will vary by property). 60-90 minute time slots available, followed by 30 minute housekeeping periods. Confirmation required, booking process confirmed upon arrival (same day bookings only).

Legends Whistler: Operating hours 11am - 7pm. Max capacity 20 people.
Evolution Whistler: Operating hours 12pm - 8pm. Max capacity 14 people.
First Tracks Lodge: Operating hours 11am - 7pm. Max capacity 14 people.

Non-essential items have been removed including:
Decorative pillows, bed runners, all magazines, guest directory, pen/notepad, coasters, phone book, oven mitts, paper towel holder, juice jugs, small water glass and plastic cups.

Please Note:

We are experiencing extremely high demand for the pool decks and with the additional operational restrictions we are unable to meet all guest requests. Please be aware you may not have the opportunity to access the pool decks during your stay.

BBQ ACCESS: Limited access available, bookings required, 30 minute time slots available. Booking process confirmed upon arrival (same day bookings only).

OTHER AMENITIES:

CLOSED: Fitness room, Sauna, Steam room, Movie room, Games room

LOBBY:
Lobby areas and public washrooms are closed to avoid additional public contact and loitering.

IN-SUITE:
Non-essential items have been removed including:
Decorative pillows, bed runners, all magazines, guest directory, pen/notepad, coasters, phone book, oven mitts, paper towel holder, juice jugs, small water glass and plastic cups.

Many additional inventory items will be removed from the suites to avoid having to discard after each use even if it seems unused or un-touched. These items to include but not limited to: additional soap/shampoo, etc. These are available upon request while in-house.

GUEST REQUESTS:

Crib, Highchair. Please submit all request a minimum of 72 hours prior to arrival to ensure all safety protocols can be followed. Please email loreservations@vailresorts.com including all booking and personal request details.

HOUSEKEEPING:

Daily housekeeping will not be provided during this time.