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Policy and Safety Protocol Information

(Updated January 6, 2022)

LO Policies

Get your mountain escape on the books with a no-pressure booking policy, plus more flexible deposit and cancellation policies for winter arrivals. Rest assured if plans change, we’ve made them easy to adjust or cancel.

As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.



COVID-19 Travel Advisory:

Whistler Blackcomb has and continues to comply with COVID-19 health recommendations from Vancouver Coastal Health, the Province of British Columbia and Provincial Health Authority. More information can be found HERE.

BC is in Step 3 of the Restart Plan.

Canada’s borders opened to fully vaccinated American travellers on August 9, 2021 and fully vaccinated international travellers on September 7, 2021. Learn more on the Government of British Columbia’s website

As of September 13, 2021, proof of vaccination is required to access discretionary services in British Columbia. This mandatory requirement applies to all residents and visitors. Full details are available on the Government of British Columbia’s website.

 

Booking & Cancellation Policies:

WRITTEN DEPOSIT POLICY:

JANUARY 2, 2022 - APRIL 16, 2022*
Deposit: $49 deposit that is non-refundable when reservation is made.
Final Payment: Full and final payment is due 7 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 7 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 7-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

APRIL 17, 2022 - DECEMBER 15, 2022*
Deposit: $0 Deposit.
Final Payment: Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 48 hours before arrival are fully refundable*. Any changes made to a reservation within the 48-hour window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

DECEMBER 16, 2022 - JANUARY 7, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 45 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 45-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

JANUARY 8, 2023 - APRIL 9, 2023*
Deposit: $49 deposit that is non-refundable when reservation is made.
Final Payment: Full and final payment is due 14 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 14 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 14-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

APRIL 10, 2023 - DECEMBER 14, 2023*
Deposit: $0 Deposit.
Final Payment: Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 48 hours before arrival are fully refundable*. Any changes made to a reservation within the 48-hour window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).

Your payment constitutes acceptance of these terms and conditions.


Covid-19 Policies & Procedures:

SAFETY & CLEANING:

At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.

ARRIVAL:

Check in time 4pm

DEPARTURE:

Check out time 11am

CHECK-IN:

Masks are required in the lobby and all public settings. Please maintain physical distance while checking-in and in the proximity of other guests. We are requesting only one member of your group to check-in at the Front Desk. If additional guests will be arriving separately, please obtain keycards and parking pass(s) upon check-in.

KNOW BEFORE YOU GO:

Check-in for all properties is at Legends Hotel, 2036 London Lane, Whistler, BC.
Masks are required in all public spaces including around the pool deck, during check-in, in the parkade. Know your license plate, have your booking credit card available.   

POOL DECK & RECREATION SPACES:

Max capacity based on available furniture and equipment pieces.

POOL DECK & BBQ TIMES:
Legends Whistler:
 Operating hours 10:00am - 11:00pm.
Evolution Whistler: Operating hours 10:00am – 10:30pm.
First Tracks Lodge: Operating hours 10:00am – 10:00pm.

Please Note:  Some property facilities such as Pool & Hot-tubs, Fitness Rooms, Sauna, Steam Room, Media Room, and Kids & Games Room may be closed without notice due to changing restrictions and/or for weather related operational maintenance and we sincerely appreciate your understanding.

IN-SUITE: 

Some non-essential items have been removed including: All magazines, guest directory and phone book.

GUEST REQUESTS:

For amenities such as cribs, highchairs, etc., please submit your requests a minimum of 72-hours prior to arrival to check availability and allow for Covid-19 related safe delivery protocols. Please email loreservations@vailresorts.com including all booking and requested items(s) details.

HOUSEKEEPING:

Mid-stay housekeeping services will be provided following your 3rd night’s stay as a standard; however, if you do not wish to have staff enter your suite, please hang the “Do Not Disturb” sign on your door. We recommend housekeeping or engineering staff enter vacant rooms only; however, if service is requested in an occupied room, we kindly ask for adherence to PHO indoor setting orders including safe physical distance and mandatory masks for both staff and guests to keep each other protected.