NEW FLEXIBILITY FOR YOUR NEXT ADVENTURE
(Updated August 5, 2020)
$0 deposit and free cancellations for reservations arriving now through December 17, 2020* plus more flexible deposit and cancellation policies for winter arrivals.
Get your mountain escape on the books with a no-pressure booking policy and rates from $185/night. Rest assured if plans change, we’ve made them easy to adjust or cancel.
As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.
Please Note:
Travel Restrictions from other regions may currently be in effect; click here for the latest information on the Canadian border closures. The provincial government has laid out travel restrictions for travellers coming into BC from out of province. Click here for BC travel restrictions.
Cancellation Policy One:
*For Stays June 1, 2020 - December 17, 2020
For Stays December 18, 2020 - January 2, 2021
For Stays January 3, 2021 - April 18, 2021
Covid-19 Policies & Procedures:
SAFETY & CLEANING:
At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.
ARRIVAL:
Check in time 4pm
We are currently unable to support early check in times due to timing restrictions between reservations and additional cleaning protocols in place.
DEPARTURE:
Check out time 11am
We are currently unable to support late check out times due to timing restrictions between reservations and additional cleaning protocols in place.
CHECK-IN:
Check-in Please follow signage, floor markers and new protocols to support physical distancing while checking-in. We are requesting only one member of your group check-in at the Front Desk. If additional guests will be arriving separately, please obtain key cards and parking pass at check-in for your guests.
Know before you go: Wear a face covering, know your license plate, have your booking credit card available.
AMENITIES:
Pool, Hot Tub, Outdoor Patios - Limited access available, 100% subject to availability. Max occupancy 20/14 people at one time (will vary by property). 90 minute time slots available, followed by 30 minute housekeeping periods. Confirmation required, booking process confirmed upon arrival (same day bookings only).
Legends Whistler: Operating hours 11am - 7pm. Max capacity 20 people.
Evolution Whistler: Operating hours 12pm - 8pm. Closed Thursday/Friday. Max capacity 14 people.
First Tracks Lodge: Operating hours 11am - 7pm. Max capacity 14 people.
PLEASE NOTE: We are experiencing extremely high demand for the pool decks and with the additional operational restrictions we are unable to meet all guest requests. Please be aware you may not have the opportunity to access the pool decks during your stay.
BBQ ACCESS: Limited access available, bookings required, 30 minute time slots available. Booking process confirmed upon arrival (same day bookings only).
OTHER AMENITIES:
CLOSED: Fitness room, Sauna, Steam room, Movie room, Games room - CLOSED
LOBBY:
Lobby areas and public washrooms are closed to avoid additional public contact and loitering.
IN-SUITE:
Non-essential items have been removed including: decorative pillows, bed runners, and spare blankets in closet, all magazines, guest directory, pen/notepad, coasters, phone book, oven mitts, paper towel holder Juice Jugs, Small water glass and plastic cups.
Pull Out Sofa: Linens to be requested in advance of arrival. Additional bedding has currently been removed.
Many additional inventory items will be removed from the suites to avoid having to discard after each use even if it seems un-used or un-touched. Items to include but not limited to: Paper towel, coffee, tea, sugar packets, additional soap/shampoo, etc. These will be provided upon request. These are available upon request while in house.
GUEST REQUESTS:
Crib, Highchair, additional blankets etc. Please submit all request a minimum of 72 hours prior to arrival to ensure all safety protocols can be followed. Please email loreservations@vailresorts.com including all booking and personal request details.
HOUSEKEEPING:
Daily housekeeping will not be provided during this time.
