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NEW FLEXIBILITY FOR YOUR NEXT ADVENTURE

(Updated July 10, 2020)

LO Policies

$0 deposit and free cancellations for reservations arriving now through December 17, 2020* plus more flexible deposit and cancellation policies for winter arrivals.

Get your mountain escape on the books with a no-pressure booking policy and rates from $185/night. Rest assured if plans change, we’ve made them easy to adjust or cancel.

As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.

 

Please Note:

Travel Restrictions from other regions may currently be in effect; click here for the latest information on the Canadian border closures. The provincial government has laid out travel restrictions for travellers coming into BC from out of province. Click here for BC travel restrictions.

 



Cancellation Policy One:

*For Stays June 1, 2020 - December 17, 2020

Deposit: $0 Deposit
Final Payment: Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 48 hours before arrival are fully refundable. Any changes made to a reservation within the 48 hour window are non-refundable and non-changeable.

For Stays December 18, 2020 - January 2, 2021

Deposit: 10% Deposit, non-refundable
Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled outside 45 days of arrival are subject to forfeiting the deposit. Any changes made to a reservation within the 45 day window are non-refundable and non-changeable.

For Stays January 3, 2021 - April 18, 2021

Deposit: $49 Deposit, non-refundable
Final Payment: Full and final payment is due 21 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled outside 21 days of arrival are subject to forfeiting the deposit. Any changes made to a reservation within the 21 day window are non-refundable and non-changeable.
 
Your payment constitutes acceptance of these terms and conditions.





Covid-19 Policies & Procedures:

SAFETY & CLEANING:
At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.

ARRIVAL:
Check in time 4pm
We are currently unable to support early check in times due to timing restrictions between reservations and additional cleaning protocols in place.
   
DEPARTURE:
Check out time 11am
We are currently unable to support late check out times due to timing restrictions between reservations and additional cleaning protocols in place.
   
CHECK-IN:
Check-in Please follow signage, floor markers and new protocols to support physical distancing while checking-in. We are requesting only one member of your group check-in at the Front Desk. If additional guests will be arriving separately, please obtain key cards and parking pass at check-in for your guests.
Know before you go: Wear a mask, know your license plate, have your booking credit card available.
   
AMENITIES:
Pool, Hot Tub, Outdoor Patios
- Access is strictly subject to availability. Due to mandatory physical distancing measures in place only a maximum of 20 people can be on the pool deck at any one time. 90 minute time slots allowed, followed by a 30 minute sanitizing and refreshing break. Confirmation required, booking process confirmed upon arrival (same day bookings only).

Legends Whistler: Opening 07.03.20. Operating hours 11am-7pm, Closed Wednesday/Thursday. Max capacity 20 people.
Evolution Whistler: Opening 07.11.20. Operating hours 12-8pm, Closed Thursday/Friday. Max capacity 14 people.
First Tracks Lodge: Opening 07.13.20. Operating hours 11am-7pm, Closed Wednesday/Thursday. Max capacity 14 people.
Limited access available, bookings required, 30 minute time slots available. Booking process confirmed upon arrival (same day bookings only).  

PARKING:
Parking is available pre and post check-in at a different location across the street. Note this is not an authorized overnight parking space and your vehicle will need to be moved.

LOBBY:
Lobby areas and public washrooms are closed to avoid additional public contact and loitering.
   
IN-SUITE:
Non-essential items have been removed including: decorative pillows, bed runners, and spare blankets in closet, all magazines, guest directory, pen/notepad, coasters, phone book, oven mitts, paper towel holder Juice Jugs, Small water glass, plastic cups, pool towels and towel hanger sign etc.
Pull Out Sofa: Linens to be requested in advance of arrival. Additional bedding has currently been removed.
Many additional inventory items will be removed from the suites to avoid having to discard after each use even if it seems un-used or un-touched. Items to include but not limited to: Paper towel, coffee, tea, sugar packets, additional soap/shampoo, etc. These will be provided upon request. These are available upon request while in house.
   
GUEST REQUESTS:
Crib, Highchair, additional blankets etc. Please submit all request a minimum of 72 hours prior to arrival to ensure all safety protocols can be followed. Please email loreservations@vailresorts.com including all booking and personal request details.
   
HOUSEKEEPING:
Daily housekeeping will not be provided during this time.