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Policy and Safety Protocol Information

(Updated July 21, 2021)

LO Policies

Get your mountain escape on the books with a no-pressure booking policy, plus more flexible deposit and cancellation policies for winter arrivals. Rest assured if plans change, we’ve made them easy to adjust or cancel.

As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.


Booking & Cancellation Policies:

*For Stays April 5, 2021 - December 16, 2021

Deposit: $0 deposit
Final Payment: Full and final payment is due 48 hours prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 48 hours before arrival are fully refundable. Any changes made to a reservation within the 48 hour window are non-refundable and non-changeable.
 

*For Stays December 17, 2021 - January 1, 2022

Deposit: First Night Payment in Full (non-refundable)
Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 45 days prior to arrival are refundable, excluding deposit. Any changes made to a reservation within the 45 day window are non-refundable and non-changeable.

*For Stays January 2, 2022 - April 16, 2022

Deposit: $49 deposit (non-refundable)
Final Payment: Full and final payment is due 7 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 7 days prior to arrival are refundable, excluding deposit. Any changes made to a reservation within the 7 day window are non-refundable and non-changeable.

Your payment constitutes acceptance of these terms and conditions.




Covid-19 Policies & Procedures:

SAFETY & CLEANING:

At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.

ARRIVAL:

Check in time 4pm
We are currently unable to support early check in times due to timing restrictions between reservations and additional cleaning protocols in place. 

DEPARTURE:

Check out time 11am
We are currently unable to support late check out times due to timing restrictions between reservations and additional cleaning protocols in place.   

CHECK-IN:

Please follow signage, floor markers and new protocols to support physical distancing while checking-in. We are requesting only one member of your group check-in at the Front Desk. If additional guests will be arriving separately, please obtain key cards and parking pass at check-in for your guests.

KNOW BEFORE YOU GO:

Check-in for all properties is at Legends Hotel, 2036 London Lane, Whistler, BC.
Masks are recommended in all public spaces including around the pool deck, during check-in, in the parkade. Know your license plate, have your booking credit card available.   

AMENITIES:

*Opening hours vary by property:

Legends Whistler:
 Operating hours 10:00am - 9:00pm. Max capacity 50 people / time slot.
Evolution Whistler: Operating hours 10:00am – 10:30pm. Max capacity based on available furniture pieces. 
First Tracks Lodge: Operating hours 10:00am – 9:00pm. Max capacity based on available furniture pieces.

PLEASE NOTE FOR LEGENDS POOL USAGE

  1. Pool deck will be open offering one time, 60 minutes, timeslots and the BBQ will offer one time 30-minute timeslots*.
  2. Pool deck access can be booked online the night before subject to availability. Receipt of e-confirmation of the booking is mandatory for access to the pool deck.
  3. Pool attendant will crosscheck your booking confirmation/user-numbers and provide access.
  4. Each pool deck timeslot is followed by a 15-minutes, to usher people and tidy.
  5. Further booking details will be given at check in. You can only book the pool once you are in house. Due to demand you cannot access the pool on the day of checkout.

BBQ ACCESS: Same as pool hours above. 

OTHER AMENITIES:

GYM: Fitness room, capacity based on number of equipment pieces available, must be prebooked.

CLOSED: Sauna, Steam room, Movie room, Games room

IN-SUITE: 

Non-essential items have been removed including:
Decorative pillows, bed runners, all magazines, guest directory, pen/notepad, coasters, phone book, oven mitts, paper towel holder, juice jugs, small water glass and plastic cups.

Many additional inventory items will be removed from the suites to avoid having to discard after each use even if it seems unused or un-touched. These items to include but not limited to: additional soap/shampoo, etc. These are available upon request while in-house.

GUEST REQUESTS:

Crib, Highchair. Please submit all request a minimum of 72 hours prior to arrival to ensure all safety protocols can be followed. Please email loreservations@vailresorts.com including all booking and personal request details.

HOUSEKEEPING:

Daily housekeeping will not be provided during this time.