Policy and Property Information
(Updated July 29, 2022)
Get your mountain escape on the books with flexible booking and cancellation policies for this summer and next winter arrivals. Rest assured if plans change, we’ve made them easy to adjust or cancel.
As a part of property-wide expanded safety guidelines, certain amenities may not be available at this time. Please contact the property directly for the most up-to-date information.
Booking & Cancellation Policies:
WRITTEN DEPOSIT POLICY:
APRIL 17, 2022 - DECEMBER 15, 2022*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 7 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 7 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 7-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
DECEMBER 16, 2022 - JANUARY 7, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 45 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 45 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 45-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
JANUARY 8, 2023 - APRIL 9, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 30 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 30 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 30-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
APRIL 10, 2023 - MAY 18, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 7 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 7 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 7-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
MAY 19, 2023 - SEPTEMBER 4, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 14 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 14 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 14-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
SEPTEMBER 5, 2023 - NOVEMBER 22, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 7 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 7 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 7-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
NOVEMBER 23, 2023 - DECEMBER 14, 2023*
Deposit: First night payment in full. Non-refundable when reservation is made.
Final Payment: Full and final payment is due 30 days prior to arrival, at which time the reservation is non-refundable and non-changeable.
Cancellation: Reservations cancelled at least 30 days prior to arrival are refundable, excluding deposit*. Any changes made to a reservation within the 30-day window are non-refundable and non-changeable.
*Flexible booking policy cannot be used or later applied to reservations made in conjunction with a specific promotional offer (which requires advance purchase and is entirely non-refundable and non-changeable from the time the reservation is made).
Your payment constitutes acceptance of these terms and conditions.
COVID-19 Travel Advisory - Update:
As of April 8, 2022 in accordance with BC Provincial Health Orders, guests are no longer required to provide proof of vaccination to access businesses, events and services in B.C. Full details are available here.
In accordance with the BC Provincial Health Orders, face coverings are no longer be required in indoor settings, including in our gondolas, restaurants, lodging properties, restrooms, retail and rental locations, and public transportation.
Whistler Blackcomb has and continues to comply with COVID-19 health recommendations from Vancouver Coastal Health, the Province of British Columbia and Provincial Health Authority. More information can be found HERE.
Covid-19 Policies & Procedures:
SAFETY & CLEANING:
At Lodging Ovations we are deeply committed to the health and wellbeing of our Owners, Guests, Employees and our local Community. Closely following guidance from Federal, Provincial, and Local Health Officials, aligning best practices with our industry cohort, and building upon our own substantial brand strengths, our dedicated team of hoteliers have worked hard to implement comprehensive processes, including enhanced cleaning procedures, strict personal hygiene protocols and a long list of updated operating procedures where safety will always eclipse efficiency.
ARRIVAL:
Check-in time 4pm
DEPARTURE:
Check-out time 11am
CHECK-IN:
- Check-in time is 4pm located at Legends Hotel, 2036 London Lane, Whistler, BC.
- Masks are recommended in all public spaces for ages 12+.
- Know your license plate - underground parking is available for $17/night.
- Have a valid Credit Card - Visa, MC, AMEX. A damage deposit of $50/night is required at check-in.
- No pets at the check-in desk.
- All Lodging Ovations properties indoors and outdoors are non-smoking/vaping.
CREEKSIDE CONSTRUCTION
Please be advised the Whistler Mountain Bike Park Creek Zone, Creekside Village Skiers Plaza, including Dusty's Bar & BBQ, will remain closed during the Creekside Gondola upgrade construction project. Please expect on-going construction noise Monday through Saturdays from April 19, 2022 – September 5, 2022. (approximate end date). See all FAQs here >
POOL DECK & RECREATION SPACES:
POOL DECK & BBQ TIMES:
Legends Whistler: Operating hours 10:00am - 11:00pm.
Evolution Whistler: Operating hours 10:00am – 10:30pm.
First Tracks Lodge: Operating hours 10:00am – 10:00pm.
Please Note: Some property facilities such as Pool & Hot-tubs, Fitness Rooms, Sauna, Steam Room, Media Room, and Kids & Games Room may be closed without notice due to weather related operational maintenance and we sincerely appreciate your understanding.
IN-SUITE:
Some non-essential items have been removed including: All magazines, guest directory and phone book.
HOUSEKEEPING:
Mid-stay housekeeping services will be provided following your 3rd night’s stay as a standard; however, if you do not wish to have staff enter your suite, please hang the “Do Not Disturb” sign on your door. We recommend housekeeping or engineering staff enter vacant rooms only; however, if service is requested in an occupied room, we kindly ask for safe physical distance and recommended masks for both staff and guests to keep each other protected.
